How can I place an order?
Thank you for deciding to shop with us. You can place an order via our website by adding the relevant products into your basket. Horse Feed and Animal Bedding products are unavailable to order online at this time. Once you have added all the items you wish to purchase to your basket you can complete your order through the checkout page. If you require further assistance or if you would prefer to place your order over the phone, please get in touch. You can find all of our contact details on the contact us page.
How do I change or update my account information/password?
You can change or update any of your account information by logging into your account and clicking "view or amend" in the account details section. If you have forgotten your password you can reset it here
What payment methods do you accept?
We currently accept Mastercard, Visa, Visa Debit, Maestro, American Express, Delta, PayPal.
What is Boomerang Equestrian's Returns Policy?
We aim to make shopping with us as convenient and as easy an experience as possible. If for any reason an item you have ordered is unsuitable you can notify us that you wish to return the item within 30 days of receipt of the item. We offer extended returns over holiday periods. You can find the full details of our returns policy here
Can I cancel my order?
If you wish to cancel your order please notify us as soon as possible. Orders for items that are personalised cannot be cancelled.
Is there an embroidery service available?
We do offer an embroidery service on some items. Please contact us to discuss your requirements.
How long does shipping take?
We aim to process and ship all of our orders within 5 working days. For items that are not in stock at the time of purchase, an estimated lead time will be provided upon check out. You should receive an email to let you know when your order has been dispatched. If you require further assistance with the status of your order please do not hesitate to contact us.
What are your terms and conditions?
You can find our terms and conditions in full here.
We take your privacy very seriously, you can find the full details here.
How can I contact Boomerang Equestrian?
We always love to hear from our customers. You can contact us via email, social media, telephone or post. Find all of our contact details here.
How do I make a complaint?
We are very sorry to hear that our services were not satisfactory. We aim to deliver only the very best in customer service. If something wasn't as you'd expected please email us at firstname.lastname@example.org. We aim to resolve any issues as quickly as possible, our customer services department will aim to come back to you within 48 hours. Any discrepancies must be reported to Boomerang Equestrian within 48 hours.